Job Description
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?
Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
* Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
* To demonstrate & explain correct product care to customers
* Be customer focused and provide a high level of service to every customer
* Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
* Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
1. Experience of uPVC installation and maintenance (or relevant qualification)
2. Excellent customer service skills and experience in a customer facing environment
3. Be able to work on your own initiative in a standalo...