Divisional Operations Manager * Full Time, Permanent role * Typically, Monday – Friday (Flexibility required 24/7) - 45 hours per week * Competetive Package (depending on experience) * Coverage throughout the West region including South West Coast - North Wales – Birmingham – Portsmouth – South Wales – West London. Purpose of the Role Provide strategic leadership to Area Managers and their field teams, ensuring safe, compliant, and efficient delivery of Hard Facilities Management across approximately 200 retail stores for a major UK retailer. Build and maintain strong, collaborative relationships with store teams and senior customer stakeholders, understanding the unique demands of a fast-paced retail environment and acting as a trusted partner to maintain operational excellence. As an integral member of the leadership team, drive performance, resource optimisation, and strict budgetary control while embedding City’s SCOPE framework—prioritising safety, proactive communication, ownership, and productivity in every aspect of service delivery. This role is ideal for someone who thrives on variety, takes pride in delivering quality, and understands that great service is about people as much as systems Where do I fit in? Your role reports to the Head of Operations You will have a Team of Area Maintenance Managers reporting to you You will be part of a call out team on ...