Deputy Store Manager (Food)
As a Deputy Store Manager in Food, you will help lead one of the most fast‑moving, customer‑focused parts of the business. You will drive daily operations across service, availability, safety and standards, ensuring customers can always find what they need and want to come back. You will support the Store Manager to deliver the retail plan and step up to lead the full operation when required.
Responsibilities
* Lead daily trading across all food areas, ensuring great service, strong availability and exceptional standards.
* Support the Store Manager in delivering sales, profit and operational targets across the store.
* Step up to run the full operation, driving clarity, pace and performance.
* Coach and develop Team Managers and colleagues to deliver five‑star service and efficient processes.
* Drive operational excellence – from waste reduction and stock integrity to safe, legal trading.
* Use data and insight to make confident, fast decisions that improve availability, sales and customer satisfaction.
* Champion new ways of working to make every process smoother and every shift more efficient.
* Create a culture of teamwork, accountability and pride in what we do.
Qualifications
* A proven people leader with experience in food retail or operations.
* Organised, proactive and calm under pressure.
* Confident making on‑the‑spot decisions that improve results and customer experience.
* Focused on service, safety and standards, always leading by example.
* Skilled at coaching others and driving consistent performance across teams.
* Digitally confident and data‑literate, able to use insight to drive better decisions.
* Positive, adaptable and ready to step up when it counts.
What's in it for you
* 20% colleague discount across all M&S products and many third‑party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days.
* Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* Dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
* Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal well‑being.
* Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
* Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
* A charity volunteer day to support a cause you’re passionate about through a dedicated day away from work.
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