General Manager - Specialty Coffee & Brunch Concept - A£40k + Bonus + Service ChargeBe the driving force behind one of London's most exciting specialty coffee & brunch concepts - with real structure, global backing, and space to grow.This is not just another cafà job. This is a chance to lead a thoughtfully evolving concept that combines specialty coffee, artisan pastry, and chef-led brunch, all under the umbrella of a well-funded, globally recognised company. With the recent acquisition of a roastery and an investment in training, structure, and customer service revamp, now's the time to join and make your mark.Perks & Offer* Up to A£40,000, DOE + service charge* Bonus scheme* Full barista and coffee training provided* Access to leadership, food & service training* Clear pathway to multi-site growth as the business expands* Work with a respected Ops Manager and progressive leadership teamAbout the Brand* Owned by a global group with offices in 10+ countries* Coffee-focused concept built around direct farmer relationships, in-house roasting, and top notch service* Sites include brunch cafÃs in high footfall areas, with teams of 6-8 per site* Small cafà project that's now scaling fast. With structure, leadership and investment in placeThe Role: General ManagerYou will run your own site with full autonomy, owning KPIs, guest experience, and team performance. Supported by an Operations Manager, you will coordinate front-of-house, barista teams, and the kitchen to deliver an elevated coffee and brunch experience.Key Responsibilities:* Lead and inspire your team across FOH, baristas, and kitchen coordination* Own KPIs: service, sales, labour, and quality standards* Drive exceptional guest experience - revamping service culture and consistency* Recruit, train, and retain passionate hospitality professionals* Collaborate with the Ops and central support team on systems and structure* Champion values like kindness, good manners, and curiosityWhat They Are Looking For* Proven Manager or GM experience in quality hospitality (e.g. coffee shop, bakery cafÃ, premium casual dining)* Strong with customer experience, team leadership, and KPIs* Comfortable managing 45-hour weeks and busy, hands-on service environments* People-focused leader who builds a positive culture* Experience with coffee and brunch service is a bonus - but not essential* Able to thrive with evolving processes and make decisions with less structure* Values-aligned: kind, proactive, performance-mindedApply now and take your career forward with a brand that puts people first.Referral Bonus:Know someone perfect for this role? Refer them and earn up to A£500 if they're successfully placed and pass probation!
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