Location: ME+EM, Harrogate
Contract type: Full Time, 37.5 Hours Per Week
Reporting to: Store Manager
About us
ME+EM is one of the UK’s fastest‑growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. We work hard, learn enthusiastically, and are not afraid to take risks. Everyone contributes to our success at all levels, and that is what makes being a member of the team so rewarding.
Our office and stores are always busy and fast‑paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that every one’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the role
ME+EM is looking for a full‑time Senior Style Advisor to join our retail team in our new store opening in Harrogate. Candidates must have the flexibility to work across 7 days a week, with 7.5‑hour shift working patterns. The style advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, can multitask and adapt to high and low traffic patterns.
About you
* Experience working in a fast‑paced, high volume environment
* Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities
* Provide the best experience through speed and accuracy.
* Ensure you represent the brand at all times by following the company dress code.
* Continuously improve product knowledge and research products online.
* Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
* Promote a one‑business mindset.
* Build organic and long‑lasting relationships with customers.
* Carry out personal styling sessions with confidence.
* Demonstrate styling, outfit building and recommendations skills.
* Escalate customer complaints to the management team.
* Be aware of opening and closing duties and support when necessary.
* Use till functions confidently.
* Process transactions, refunds and telephone orders confidentially.
* Understand the importance of data collection and ensure GDPR is adhered to.
* Maintain high level of telephone etiquette.
* Maintain store visual merchandising standards.
* Replenish stock and keep the shop floor clean and tidy.
* Assist with deliveries and stock recalls.
* Be responsible for own H&S and ensure H&S processes are followed in store.
Employee Benefits
* 33 days annual leave for full‑time employees (25 days holiday + 8 bank holidays)
* A day off to celebrate your birthday
* Pension Scheme
* Group Life Insurance
* Employee Assistance Programme (EAP)
* Length of Service Award
* Refer a Friend Scheme
* Staff uniform for retail employees
* Generous Staff and Friends and Family Discount
* Annual Volunteer Day
* Cycle to Work Scheme
* Tech Scheme
* Eye Care Vouchers
* Real Living Wage Employer
* Employee led committees
* Social events and biannual parties
* Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. We do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email should you require any adjustments needed to take part in this recruitment process.
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