Overview
POSITION: DIOR SKINCARE THERAPIST
LOCATION: SELFRIDGES LONDON
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
* Create Passionately
* Craft together with joy
* Excel for ultimate luxury
* Lead with audacity
* Cultivate Triumphant inclusivity
* Commit and act to re-enchant the world
Design your dreams with Dior.
Your Impact:
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Responsibilities
Sales
* To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
* To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
* To be aware of and achieve or exceed sales targets, as set by your line manager
* To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
* KPI - To achieve set sales targets
Service
* To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
* To initiate contact with clients and welcome them both on counter and through traffic stopping
* To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients
* To educate clients on Parfums Christian Dior products and the brands rich heritage
* KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores
General
* To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
* To monitor stock levels, report any issues and ensure that there are sufficient levels
* To adhere to all company procedures and policies, as outlined in the employee handbook
* To Build a strong Brand database - update ipos tool with client data including all sales and client profile
* To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
Soft skills that align with our values:
Create Passionately:
* Creative & Innovative
* Initiative
* Resourceful
* Resilience
Lead with Audacity:
* Exemplary Leadership & People Management Capacity
* Assertive & Proactive
* Entrepreneurial
* Critical Thinking
* Stakeholder Management Capacity
Craft Together with Joy:
* Teamwork & Collaboration
* Emotional Intelligence
* Communication & Interpersonal skills
Cultivate Triumphant Inclusivity
* Learning Agility
* Integrity
* Empathy
Excel for Ultimate Luxury:
* Attention to detail
* Strategic Thinking
* Work Ethic
* Numeracy/Analytical
Commit & Act to re-enchant the world:
* Change Management
* Business Acumen
* Adaptability
* Problem Solving
* Purpose Driven Management
Hard Skills:
* Previous experience working in a luxury, consultative sales role is required.
* Experience in beauty and/or fragrance sales is advantageous.
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