Title: Customer Service Representative
Company:
Sales Business School
Employment Type:
Full-Time
About Us
Sales Business School is a professional training organization dedicated to equipping entrepreneurs, sales professionals, and business leaders with practical sales strategies, business development skills, and revenue growth systems. We are committed to delivering exceptional learning experiences and outstanding client support.
Position Overview
We are seeking a professional, proactive, and customer-focused
Customer Service Representative
to join our growing team. The ideal candidate will serve as the first point of contact for students, clients, and partners, ensuring a seamless and positive experience throughout their journey with our programs and services.
Key Responsibilities
* Provide accurate information about courses, schedules, pricing, and enrollment processes
* Assist clients with registration, payment processing, and account management
* Resolve customer concerns efficiently and professionally
* Follow up with students to ensure satisfaction and program engagement
* Maintain accurate records of customer interactions in CRM systems
* Collaborate with the sales and operations teams to improve customer experience
* Gather customer feedback and suggest service improvements
Qualifications & Requirements
* Excellent verbal and written communication skills
* Strong problem-solving abilities and attention to detail
* Professional and positive attitude
* Ability to multitask and manage time effectively
* Proficiency in Microsoft Office and CRM systems
* Experience in education, training, or sales environments is a plus
Key Competencies
* Customer-first mindset
* Strong interpersonal skills
* Emotional intelligence
* Conflict resolution
* Organizational skills
* Adaptability in a fast-paced environment
Performance Metrics
* Customer satisfaction ratings
* Response time and resolution time
* Enrollment support accuracy
* Client retention and follow-up completion
What We Offer
* Competitive salary
* Performance-based incentives
* Professional development opportunities
* Supportive team environment
* Career growth within a dynamic training organization