Location: London Areas
Job Summary:
The Operations Manager oversees and coordinates all cleaning operations for contract-based clients. This role ensures service delivery meets or exceeds client expectations while managing staff, schedules, and operational efficiency. The ideal candidate has strong leadership, organizational, and problem-solving skills, and understands the nuances of the cleaning industry.
Key Responsibilities:
1. Operational Management
* Oversee day-to-day operations of contract cleaning teams across multiple sites.
* Develop, implement, and monitor operational procedures and quality standards.
* Ensure all cleaning services meet client contractual obligations and industry standards.
* Monitor KPIs such as productivity, quality control, staff performance, and customer satisfaction.
2. Staff Management
* Recruit, train, and supervise cleaning staff and team leaders.
* Conduct regular performance reviews and provide coaching/mentorship.
* Create staff schedules to ensure adequate coverage across all contracts.
* Address employee concerns, conflicts, and disciplinary matters professionally.
3. Client Relations & Quality Assurance
* Maintain regular communication with clients to ensure satisfaction.
* Handle client complaints and resolve issues promptly.
* Conduct regular site inspections to ensure compliance with cleaning standards.
* Recommend improvements or additional services to enhance client relationships.
5. Compliance & Health & Safety
* Ensure all operations comply with health and safety regulations.
* Implement and monitor infection control and cleaning protocols.
* Maintain records of staff training, safety audits, and incident reports.
Qualifications & Experience:
* Proven experience in operations management, preferably in the cleaning or facilities management industry.
* Strong leadership, organizational, and multitasking skills.
* Knowledge of health, safety, and environmental regulations in cleaning operations.
* Excellent communication, problem-solving, and client management skills.
* Proficiency in MS Office and operations management software.
Key Competencies:
* Leadership & Team Management
* Customer Focus & Client Relations
* Strategic Planning & Operational Efficiency
* Problem Solving & Decision Making
* Health & Safety Awareness
This role is ideal for someone who thrives in a fast-paced, client-focused environment and has the ability to lead teams while maintaining high standards of service quality.
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Work Location: In person