Overview
Online Direct Northampton, United Kingdom Finance Hybrid
Company Description
Salary: £23,000-£26,000 DOE Hours: Full Time 37hrs per week Mon-Fri Location: Remote Working with 1-2 days a week in our Northampton Office. Contract: Temp-Perm
OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.
We pride ourselves on our inclusive culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK’s most trusted energy sales solution provider.
We are looking to recruit a Customer Service Administrator on a temp-perm basis to join our small and supportive Finance team. Reporting initially to our Finance Manager, you will be responsible for working with energy suppliers to ensure timely payments, formatting commission reports and dealing with any external queries. If you are hard working, enjoy working in a team and keen to grow and develop within a challenging but rewarding environment, we want to hear from you!
Responsibilities
* Complete partner support including reporting
* Forecasting, dealing with queries and calculating payments
* Energy supplier reporting, identifying any overdue payments
* Build and maintain excellent internal and external relationships
* Champion and lead by example – demonstrating our company values in everything you do
Qualifications
* Previous experience in customer services and administration essential
* A willingness to learn and develop
* The ability to work effectively within a team and independently
* Good attention to detail and production of high accuracy work
* Working knowledge of Excel (ideally vlookup and pivot tables although not essential)
* Working knowledge of Sage Accounts or similar desirable
* Experience in the Utilities industry desirable but not essential
Other information
* OnlineDIRECT offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee’s quality of life and wellbeing. Here’s a breakdown:
* Supportive Team Environment: Collaborate with a friendly and driven team
* Hybrid Working: Enjoy flexibility with remote working and office days
* Competitive Salary + Bonus: Rewarding pay with performance incentives
* Career Development Opportunities: Access to ongoing learning and clear pathways for progression
* Generous Holidays: 25 days + bank holidays, with the option to buy additional days and an increase with length of service
* Wellbeing Perks: Company sick pay, enhanced maternity and paternity leave, and a flexible health cash plans
* Work-Life Balance: Early Friday finishes, volunteering days, and team incentive events
* Employee Awards: Reward schemes, cycle to work, death in service (DIS), and an Employee Assistance Program (EAP)
* *Some benefits are subject to length of service
Ready to be part of a forward-thinking company in a supportive and rewarding role? Apply now to join the OnlineDIRECT team!
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