About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes inhabited by 40% of Southwark’s residents. We are home to over 18,300 businesses, including iconic London venues and social enterprises, and we have a young, diverse and growing population.
Why Southwark?
We are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset. In June 2023 Leisure Services transferred to full council management. This is a unique opportunity to be part of building a new future for leisure services in Southwark.
We are looking for a passionate and experienced Fitness Professional who will help us to deliver our fitness product to our residents, members and visitors at the centres.
Benefits And More Information
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family‑friendly policies including flexible working, home working and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high‑achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
What You’ll Be Doing
Your Role
* Work collaboratively with the Service Membership Manager to identify and implement ways that the customer experience can be improved, ensuring satisfaction, building customer loyalty and improving retention at the centre. Contribute to the development of the vision for the operation and delivery of the highest possible standards of service.
* Ensure the facility and colleagues provide a quality customer experience. Be responsible for delivering the Southwark Leisure sales strategy, set by the Service Membership Manager, that enables the centre to achieve its sales and data KPIs.
* Be responsible for hitting the centre’s targets, understanding your centre’s business objectives, achieving your individual productivity and sales targets, inspecting, monitoring and reviewing the sales process to ensure targets are met, and understanding the categories and volumes of membership sales required to achieve your monthly targets as directed by your Service Membership Manager.
* Ensure that a monthly plan is in place to hit the centre’s targets, including appropriate marketing, lead generation, resource allocation and productivity measures.
What We’re Looking For
About You
* Experience working in a customer‑facing environment, providing the highest levels of customer care.
* Ability to follow emergency procedures and make sound judgements in potentially difficult or stressful situations.
* Experience promoting or selling memberships, products or services within a leisure, fitness or similar customer‑service environment.
Additional Information
Application Closing Date: 25 May 2026
Interview Date: W/C 1 June 2026
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the criteria below:
* Members of the Armed Forces and veterans
* Currently in care, or have previously been in care
* Disability or long‑term health condition
Attachments
* Click here to view the Job description and Person specification
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