Royal Caribbean Group is the world’s largest cruise line, having a record-breaking year and launching not one but TWO brand new ships in 2025! It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.
With our 3 brands Royal Caribbean International, Celebrity Cruises & Silversea we have ships in South America, Europe, Asia, Australia, and several North American markets beyond our headquarters in Miami, FL. We cover the globe. No matter where our guests want to go, Royal Caribbean Group has a ship that can deliver a world-class vacation.
At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You get to work both independently and as part of a collaborative and dynamic international team. We are passionate, we are innovative, and we are unstoppable.
THE ROLE: Account Manager, Port Services EMEA based at our offices in Weybridge, UK. The Account Manager has overall operational and financial responsibility for port services in the assigned Northern Europe sub-region, including management of all port agencies and port relationships.
The Account Manager ensures that all port and ship services for all brands are achieved in a timely and professional manner according to established department and company standards. Responsible for building and adhering to financial budget, and controlling negative financial exposure related to ship requests, abnormal operations, and/or stevedoring/port manning levels.
In the role of overseeing Guest Port Services, Account Manager is responsible for the overall guest experience in the designated turnaround ports for all brands including airport meet and greet, transportation, pier staffing and cruise check-in processing of cruise guests.
Essential Duties And Responsibilities
* Manage relationship with Port Authorities, including contract negotiation, cost benefit analysis, operational effectiveness, future deployment impact, brand image considerations, marine operations, port operations, guest port services, facilities management, and port modifications.
* Develop goals and strategic approaches for optimum overall operations together with the leadership team of GPS and Port Operations in Miami.
* Collaborate with Department senior management to craft department strategic goals and objectives.
* Manage existing vendor relationships and identify opportunities to leverage these relationships in alignment with corporate strategy.
* Interface closely with Deployment and Itinerary planning on matters pertaining to berthing, operations, and execution of port operations.
* Manage berthing assignments when required for all brands to ensure maximum operational and service benefits for the company.
* Identify and enact process improvement, process automation, and creation of department knowledge base to improve operational efficiencies and controls.
* Contribute to the creation and management of the annual operating Port Operations and Guest Port Services budget.
* Conduct new contract negotiation with Port Authorities and vendors to yield best cost and operational terms for all RCCL brands.
* Assess and analyse all port operations capital appropriation requests and prepare recommendations to executive management committee.
* Actively lead various special projects and other assignments.
* Respond to crisis involving ships operations including, but not limited to, hurricanes, OPP outbreaks, legal situations and significant guest satisfaction issues.
* Represents the corporation at selected governmental meetings, association functions, cruise industry events, travel industry conventions and other meetings as required.
* Travels to transit and turnaround locations to oversee pier and airport operations and to perform site inspections for planning purposes.
Guest Port Services Role Responsibilities
* Ensures team is developing turnaround programs and contingency planning in relevant ports.
* Ensures detailed operational plans and conference calls for turnaround ports are developed and take place in a timely basis.
* Ensures turnaround ports and airports are meeting established metrics and standards for Guest Port Services.
* Direct interaction with senior level shipboard management in planning turnaround operations via conference calls held prior to the season.
* Travels to turnaround locations to oversee pier and airport operations and to perform site inspections for planning purposes.
* Monitor and evaluate turnaround operations through site inspections, Brand Quality Audits, shipboard reports and comment cards.
* Works with GPS Team in Miami on soliciting and negotiating applicable contracts annually, prepares detailed financial competitive analysis for each port and develops recommendations for ground handler/transportation selections.
* Works with GPS Team in Miami on preparing annual G&A Operating Plan.
* Review monthly financial performance and works with various stake holders, to ensure all areas meet desired goals and objectives.
* Performs special operational and analysis projects as requested.
What We Offer
We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression. Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few.
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