Job Description
TIMPSON "One of the best places to work in the UK"- The Sunday Times We are looking for a Locksmith Support Advisor to provide an excellent support service to our Mobile Locksmith / Security Team and Customers, ensuring that all calls are dealt with in a friendly and efficient manner to enable a smooth and seamless service. Working as part of a team, you will be responsible for supporting the optimization of our Locksmiths' workload. You will need to be self-motivated and able to make quick decisions.
Position : Locksmith Support Advisor Location : Wythenshawe, Manchester, UK Wage: Competitive/Negotiable Job Type: Permanent/Full-time Hours: The hours are 40 per week over 5 days, Monday Saturday (Saturday on a Rota basis) between the hours of 8.00 am 6.00 pm **Key Responsibilities** * Making and receiving telephone calls/emails from Customers and Locksmiths * Logging all jobs and liaising with Locksmiths and other workshops * Job completions - this will include closing jobs with locksmiths and customers, updating portals and chasing payments * Drive revenue-seeking opportunities to exceed customer expectations and requirements **Essential Skills** Excellent telephone manner Knowledge of Windows 10, Microsoft Word, Excel and Internet Great communication and negotiation skills Self-motivated with great attention to detail and strong decision-making skills Able to use own in...