Clerical Officer - Anticoagulation
Closing date: 29 January 2026
An exciting opportunity has arisen in our anticoagulation departments at Wythenshawe and Trafford working across sites to support the clinical and nursing teams.
* Provide cover for reception: greet patients and visitors and attend to their general needs; check in patients on arrival into the department; manage appointments and patient waiting lists on a daily basis.
* Follow up DNA's on a day‑to‑day basis.
* Use hospital systems to schedule appointments for patients, both in person and over the phone; inform patients of date, time and location of their appointments and send letters where appropriate; book new and follow‑up appointments; capture outcomes of patient appointments.
* Answer, screen and route incoming calls for the service; provide a telephone answering/booking service, relay queries and messages as necessary and liaise with other departments where appropriate.
* Capture patient information and input into the patient electronic records (HIVE and DAWN) daily; update patient records where necessary.
* Communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
Main duties of the job
* Liaise with internal and external departments or organisations, dealing with their enquiries or referring on where required.
* Liaise with medical and nursing teams as appropriate. Prepare outpatient clinics, ensuring the patient's details are correct and any prior arranged items are in place.
* Data entry and retrieval. Daily management of the DAWN interface IT system – (Anticoagulation Database). Daily management of the HIVE (EPIC) patient electronic patient record.
* Provide clerical support to the Nurses and Team Lead with a range of duties.
* General support for staff with organisation of admin duties, e.g., photo copying/archiving of unit documents/HIVE uploading in a timely manner.
* Assist with staff training as instructed by the Team Lead.
* Undertake all duties allocated by the Team Lead as appropriate to the role (eg reception duties, appointment bookings). Work from different sites covering reception and/or general admin duties.
* Register patients on the eReferral service when necessary.
* Cross cover colleagues to maintain cover and meet the needs of the service. Cross cover for annual leave and sickness of colleagues.
* Organise workload of self and relevant team members prioritising urgent matters.
* Manage the day‑to‑day workload, ensuring that priorities are identified and dealt with appropriately.
About us
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research & innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high‑quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protect your health and wellbeing and shape the future of our organisation together.
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
Person Specification
Qualifications
* General education to GCSE standard with pass grades in English Language and Maths or equivalent experience
* ECDL/NVQ
Experience
* Experience of using office applications
* Proven experience of working to deadlines
* Customer Care experience
* Excellent organisation and planning skills.
* Previous working experience in the NHS
* Experience of working with people with disabilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Manchester University NHS Foundation Trust
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