Job description:
Role: E-commerce Advisor
Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends maybe in future)
Reports to: Customer Services Team Leader
ClearCourse is growing fast — and we're looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you'll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
You'll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner — advising on best practices and spotting opportunities to retain and grow business relationships.
What You'll Do
Handle inbound customer queries via phone, email, and live chat
Provide personalised support across our ecommerce products and services
Help customers resolve issues quickly and effectively
Offer advice on ecommerce best practices to support customer success
Proactively identify opportunities to upsell and retain customers
Manage inbound cancellation requests, using questioning and retention tools to retain business
Promote ClearCourse as a trusted partner by delivering exceptional customer service
What We're Looking For
A positive, proactive personality with great communication skills
Strong interpersonal skills — confident over the phone and in writing
Experience probing, questioning, and influencing to solve problems
Call centre experience desirable, but not essential
Knowledge of websites & ecommerce, with HTML/CSS a bonus
Why Join Us?
Competitive salary + benefits
25 days holiday + your birthday off
Private medical insurance (Bupa) & health cash plan
Life assurance & income protection
Enhanced parental leave & family wellbeing support
Perkbox discounts & perks
Generous pension contributions
Hybrid working model (remote flexibility)
If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment — we'd love to hear from you.
Apply today and help shape the ClearCourse customer experience.