Overview
Reference
KEL023 Salary
£28,000 - £33,000/annum + DOE Job Location
- United Kingdom -- England -- Yorkshire and the Humber -- West Yorkshire -- Castleford Job Type
Permanent Posted
Friday, December 5, 2025
What We’re Looking For:
We need someone with a sharp eye for detail, a can-do attitude, and the ability to think on their feet. As a Breakdown Controller, you’ll be the go-to problem solver, keeping our vehicles moving and our customers happy. You’ll need to work well independently, but also be a team player – liaising with garages, customers, and internal teams like Fleet, Hire Desk, and Operations.
What You’ll Do:
1. Keep customers updated via phone/email with progress reports on vehicle repairs.
2. Minimise vehicle downtime and escalate issues when needed.
3. Raise purchase orders, process recharges, and liaise with Accounts on billing queries.
4. Work closely with Finance, Workshop, and Sales to keep things running smoothly.
5. Keep accurate and detailed records in Syrinx.
6. Always maintain professional, friendly, and courteous communication with customers and colleagues.
7. Cover out-of-hours rota (additional pay applies).
8. Any other ad-hoc duties to keep the operation ticking along.
What You’ll Bring:
9. Excellent written and verbal communication skills.
10. Super organised with strong planning skills and attention to detail.
11. Confident with Microsoft Office.
12. Customer service experience (essential).
13. Vehicle knowledge is a bonus, but not essential.
14. A problem-solving mindset and ability to stay calm under pressure.
15. Great interpersonal skills – you’ll be working with lots of different people!
Why You’ll Love Working Here:
16. Extra leave (Birthday) – because everyone needs a break!
17. Health & wellbeing programme
18. Life insurance
19. Employee discounts and store perks
20. Cycle to work scheme
21. Referral programme
22. On-site parking (and yes, it’s free!)
23. Supportive, fun, and fast-growing team
If you love keeping things running smoothly, solving problems on the fly, and being part of a dynamic team – we want to hear from you!