HCML City Of Bristol, England, United Kingdom
Rehabilitation Case Coordinator
HCML City Of Bristol, England, United Kingdom
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Rehabilitation Case Coordinator
Bristol
About HCML
We are one of the UK’s largest providers of rehabilitation case management and treatment services for the personal injury, corporate and medical insurance markets.
As a specialist healthcare provider, we help people who have been injured following an accident or those experiencing health issues which affect their work, to recover and get back to doing all the things they care most about. We call this injury rehabilitation.
Who we’re looking for
We’re looking for an individual to join our Treatment Services Team to support with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring our clients receive the right treatment at the right time.
We’re looking for someone who is prepared to get stuck in, thrives in a fast-paced environment and takes ownership of activity.
This is a fantastic opportunity for an enthusiastic, empathetic and conscientious individual who is keen to learn and is interested in taking the next step in their career.
Whether you’re just out of university, looking to make a move from retail or hospitality, or have a few years of administration experience and are looking for your next challenge, we have the role for you.
What you can expect from us
You’ll be joining a team of friendly, supportive and energetic Rehabilitation Case Co-ordinators.
You’ll find plenty of opportunity to develop your expertise and experience to build a career path in the unique world of injury rehabilitation.
As well as a competitive salary, this role comes with some amazing benefits such as a quarterly bonus scheme, hybrid working, 25 days holiday (plus Bank Holidays), pension contribution matching, cycle to work scheme, employee assistance scheme and healthcare plan.
We think we offer a great package, but don’t just take our word for it – we are officially Certified as aGreat Place to Work!
The role
Every case is different which means this role offers a lot of variety, and will see you:
·Work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
·Liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment and follow up with clients and customers.
·Create and manage case information on our bespoke system to ensure a smooth journey for our clients and customers.
·Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
·Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them.
·Take an empathetic and understanding approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties.
About you
In order to be considered for this role, you will be:
·Calm and confident in all communication, explaining things clearly both over the phone and by email.
·Comfortable working with a range of IT systems including Microsoft 365 and our own bespoke systems.
·Excited to learn new information and prepared to get to grips with the complex nature of our industry.
·Focused on delivering an excellent service with absolute attention to detail and a ‘right-first-time’ approach.
·Able to take an analytical approach to problem solving, using all the information available to find the best solution.
·Genuinely interested in and understanding of others and enjoy working with different people from different backgrounds.
·Confident in setting high standards for yourself and driven by performing well in sometimes difficult situations.
·Positive, optimistic and able to persevere in the face of setbacks, taking a proactive approach to tackling these.
·Comfortable with changing circumstances and enjoy overcoming challenges.
Qualifications and experience
·A degree (any subject applicable) or equivalent academic qualification
·Experience in an administrative, medico-legal or insurance (e.g claims handling) setting would be highly preferred
·Demonstrable experience processing high volumes of complex information and learning new systems
Health & Case Management Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Wellness and Fitness Services
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