Overview
As a Technical Support Chemist, you’ll provide technical support, customer training and instrument installation support for laboratories across the UK, with occasional international travel. This highly varied role combines laboratory science, troubleshooting, customer interaction and instrumentation support. You’ll work closely with customers to ensure instruments are installed, maintained and operating effectively, while also supporting method development and technical demonstrations.
Key Responsibilities
* Carry out onsite and virtual instrument installations and customer training
* Provide technical troubleshooting support via phone and email
* Support development of analytical methods and laboratory applications
* Assist with instrument and software testingCreate customer documentation and user procedures
* Support diagnostics, servicing and maintenance of instrumentation
* Advise customers on instrumentation, methods and applications
* Assist technical sales teams with demonstrations and customer support
* Support conferences, exhibitions and technical events
* Work on customer-focused technical projects and improvements
What you’ll need
* Degree in Chemistry or a closely related scientific discipline
* Strong analytical chemistry laboratory experience
* Excellent communication and customer‑facing skills
* Ability to troubleshoot technical and scientific issues
* A proactive and organised approach to work
* Full UK driving licence and willingness to travel extensively across the UK
Desirable
* Experience within water or wastewater laboratories
* Familiarity with techniques such as BOD, COD, metals analysis, colorimetric nutrient analysis
* Experience with flow analysers (FIA/SFA) or laboratory robotics
* Experience supporting laboratory instrumentation or scientific equipment
About You
You’re technically minded, customer-focused and enjoy working in a role that combines science with practical problem solving.
You’ll Be
* A confident communicator
* Comfortable working independently and as part of a team
* Organised and adaptable
* Happy travelling and working directly with customers
* Passionate about delivering excellent technical support
Salary and benefits
* Competitive salary
* Company pension scheme
* Training and development opportunities
* Opportunity for UK and occasional international travel
* Work with industry-leading laboratory instrumentation and technology
Kingdom People are acting as an Employment Agency in relation to this vacancy.
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