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Fixed-term: The funds for this post are available for 2 years in the first instance.
If you are customer focused, interested in a post with a wide variety of tasks, and would enjoy solving all sorts of queries from academics, researchers and students, we would like to hear from you.
Role Overview
We are seeking an IT technician to join our support teams on the West Cambridge site. You will work with the Department of Materials Science and Metallurgy 3 days per week and the Department of Chemical Engineering and Biotechnology 2 days per week.
Responsibilities
* Provide customer service support and respond to IT queries.
* Set up hardware and install software, identify and resolve network problems.
* Carry out operational procedures, including network configuration, installation and maintenance.
* Contribute to the implementation of planned maintenance or the installation of IT infrastructure.
* Day-to-day contact with academic and administrative staff and students, communicating effectively with a wide range of people.
Qualifications
* Experience working in an operational level to deliver a technical solution within an IT support team is essential.
* High levels of technical support in a busy environment.
* Highly organised and possess methodical working methods.
* Willingness to learn many aspects of IT support.
Benefits
* Comprehensive package of benefits and services, including discounts on shopping, health care, financial services, and public transport.
* Hybrid working arrangements with the option of working from home some of the time.
Application Process
Click the ‘Apply’ button below to register an account with our recruitment system (if you have not already) and apply online.
Please quote reference LJ47598 on your application and in any correspondence about this vacancy.
For enquiries regarding the application process may be directed to Tony Gledhill, Computer Officer (computer-officer@msm.cam.ac.uk).
We reserve the right to fill the position with a qualified candidate prior to the conclusion of the advertising period.
Equal Opportunity
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
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