Bertrands Townhouse is looking for a Front of House Manager to join our pre-opening team.
About us
Bertrands Townhouse, a refined boutique hotel with 43 stylish rooms in the heart of Bloomsbury, is preparing to open its doors soon. Inspired by the life and mind of Bertrand Russell, our hotel celebrates intellect, witty charm, and considered hospitality. Were building a team that values sincerity over scripts, and care over procedures.
As Front of House Manager, youll lead the team that delivers warm welcomes and impeccable service, embodying the essence of Bloomsbury charm.
If you're ready to lead with confidence, elegance, and purpose in a setting that blends heritage and hospitality, read on!
Why Youll Love Working Here
* Balanced Lifestyle: Full-time 40-hour workweek that respects your well-being.
* Growth Opportunities: Be part of a prestigious pre-opening team with career advancement potential.
* Cultural Richness: Work in a hotel inspired by Bloomsburys intellectual and creative legacy.
* Supportive Team: Join a passionate and collaborative workplace.
* Distinctive Identity: Represent a brand known for thoughtful hospitality and timeless values.
What Youll Be Doing
* Lead the Welcome: Create a first great impression as soon as guests arrive.
* Build Memorable Moments: Train and inspire the front-of-house team to deliver attentive, personalised service that reflects the spirit of the Hotel.
* Smooth Operations: Oversee check-ins, check-outs, reservations, and guest interactions to ensure efficiency and warmth at every touchpoint.
* Communication Hub: Collaborate seamlessly with housekeeping, maintenance, and F&B to deliver smooth, coordinated service.
* Service Recovery: Handle guest concerns swiftly and with grace, always finding a solution that exceeds expectations.
* Leadership by Example: Set standards and foster a team culture rooted in respect, poise, and hospitality.
What Youll Bring to the Team
* Hospitality at Heart: A passion for delivering outstanding guest experiences.
* Leadership Experience: Previous experience in front-of-house or front office management.
* Problem-Solving Mindset: Calm, composed and solution-oriented.
* Eye for Detail: You notice what others dont and act on it.
* Great Communicator: Interpersonal and operational skills with the ability to motivate a team.
* Tech-Savvy: Confident using hotel management systems and digital tools.
Whether you are already experienced or ready to take the next step into a leadership role, wed love to hear from you. We welcome applications from ambitious team members ready to grow into management.
We are only able to consider applicants who already have the right to work in the UK.
If you are interested, click apply. We look forward to hearing from you!
AMRT1_UKCT