Job Title: Charity Shop Manager Location: Bangor, Northern Ireland Employment Type: Full-time permanent Salary: £33,500 DOE Job Overview We are seeking a motivated and organised Charity Shop Manager to oversee the daily operations of our retail shop. This role is responsible for maximising sales, managing volunteers, and ensuring the shop provides a welcoming and positive experience for customers while supporting the charitys mission. Key Responsibilities Oversee the day-to-day running of the shop, ensuring it is clean, safe, and well-presented Manage stock donations, including sorting, pricing, and displaying items effectively Ensure compliance with health and safety regulations and retail standards Handle cash, operate the till, and complete daily financial reconciliations Sales & Performance Maximise income through effective merchandising and pricing strategies Monitor sales performance and implement improvements where needed Organise promotions, seasonal displays, and special sales events Volunteer Management Recruit, train, and support a team of volunteers Create staff/volunteer rotas to ensure adequate shop coverage Foster a positive, inclusive, and motivating team environment Customer Service Deliver excellent customer service and ensure a welcoming atmosphere Handle customer enquiries, complaints, and feedback professionally Administration Maintain accurate records of sales, donations, and Gift Aid (if applicable) Liaise with the charitys head office or regional management Ensure proper documentation and reporting procedures are followed Essential Skills & Experience Previous experience in retail, customer service, or a supervisory role Strong organisational and time management skills Ability to lead and motivate a team, including volunteers Good communication and interpersonal skills Basic numeracy and IT skills Desirable Experience working or volunteering in the charity sector Knowledge of visual merchandising Experience managing stock or donations Personal Attributes Friendly, approachable, and enthusiastic Reliable and responsible Flexible and adaptable Passionate about supporting charitable causes Additional Information Weekend and occasional evening work may be required Training and ongoing support will be provided