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Our client is a well-established Managed Service Provider based in Central London.
Position overview
You’ll be the primary point of contact for clients, providing both on-site and remote support. This role is suited for someone who enjoys both desk work and meeting clients face-to-face.
Key Responsibilities
* Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
* Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff and conducting inductions.
* Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
* Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
* Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with training provided.
Candidate Requirements
Essential Skills and Personal Qualities
* Communication Pro: Exceptional written and verbal communication skills.
* Tech Savvy: Experience managing both PCs and Macs in a business environment.
* Cloud and Software: Familiarity with managing Office or G Suite environments.
* Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and troubleshooting skills.
* Security Skills: Experience with firewalls, security software, and modern internet technologies.
* Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role primarily works with small businesses across London. You will be visiting client sites from day one for patching and crimping, so strong customer service skills are essential.
Apply now to Just IT. We will review your application and contact suitable candidates to discuss this opportunity.
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