Customer Service & Cost Recovery Officer
Waverley Court
Salary £29, - £33,
Hours: 36 per week
We are seeking to recruit a Customer Service and Cost Recovery Officer to support the financial processes within our High-Rise Management and Investment (HRMI) Team. The HRMI team provides a range of services focused on the high-rise domestic buildings whereby the Council are majority or minority owners.
Duties include processing invoices and purchase orders, verifying liability and ownership, managing factoring fee charges, and maintaining accurate records.
You will liaise with internal teams, external stakeholders, and the public to provide clear information and have an excellent level of customer service in line with our service area objectives. As a Customer Service and Cost Recovery Officer you will be expected to exercise the Council's core behaviours of respect, integrity, and flexibility.
The successful applicant must be educated to SVQ Level 3 or equivalent or have experience relating to finance and customer focussed tasks with highly developed interpersonal skills.
If you think you may have the right skills and experience, we would love to hear from you. If you have any questions or would like to discuss the post, please contact
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.