Soft Services Duty Manager
1 month ago Be among the first 25 applicants
LOCATION: The Lexicon Shopping Centre
SHIFT PATTERN: 4 days on 2 days off, 42 hours per week
SALARY: Competitive
Purpose:
LOCATION: The Lexicon Shopping Centre
SHIFT PATTERN: 4 days on 2 days off, 42 hours per week
SALARY: Competitive
Purpose:
The Site Services Duty Manager is responsible for overseeing the day-to-day operations of the cleaning, waste management, and security teams, ensuring the delivery of high standards in service, safety, and customer experience. This role involves operational oversight, compliance management, continuous service improvement, and cost-effectiveness.
Key Responsibilities:
Team Leadership and Development:
* Lead and manage a multi-functional team, including cleaning, waste management, and security personnel.
* Provide training, coaching, and development opportunities to staff.
* Foster a positive and collaborative team culture.
* Customer Service:
* Maintain a strong focus on customer satisfaction and guest experience.
* Handle customer inquiries and complaints effectively.
* Implement improvements based on customer feedback.
* Operational Oversight:
* Ensure the effective delivery of cleaning, waste management, and security services across the site.
* Monitor and maintain high standards of hygiene, cleanliness, and safety.
* Coordinate with other departments to ensure seamless operations.
Compliance and Safety:
* Ensure adherence to health and safety regulations, company policies, and industry standards.
* Conduct regular audits and inspections to maintain compliance.
* Address and resolve any compliance issues promptly.
* Resource and Budget Management:
* Manage staffing levels, schedules, and resource allocation efficiently.
* Monitor and control costs across all service areas.
* Identify opportunities for cost savings and operational efficiencies.
* Incident and Crisis Management:
* Oversee site-wide incident response and emergency procedures.
* Coordinate with relevant teams during emergencies to ensure safety and continuity.
* Review and update emergency response plans regularly.
Qualifications and Experience:
* Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.
* Strong leadership and team management skills, with the ability to motivate and develop diverse teams.
* Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.
* Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.
* Solid understanding of health and safety regulations, compliance requirements, and industry best practices.
* Experience in resource allocation to optimize operational efficiency.
* Flexibility to work various shifts, including weekends and public holidays.
Benefits
We're proud to offer a great range of benefits including:
* 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
* Mental Health support and Life Event Counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work, our innovative employee app where you can find:
* Perks: discounts, gift cards, cashback, and exclusive offers
* Life: Search for resources and tools on topics ranging from family and life to health, money and work
* Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM's benefits, visit our careers page
About Us
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at ABM UK by 2x
Sign in to set job alerts for “Service Manager” roles.
High Wycombe, England, United Kingdom 2 weeks ago
Slough, England, United Kingdom 4 days ago
Ascot, England, United Kingdom 2 weeks ago
Slough, England, United Kingdom £41,000.00-£41,000.00 5 days ago
London, England, United Kingdom 1 day ago
Hounslow, England, United Kingdom 3 weeks ago
Watford, England, United Kingdom 1 week ago
High Wycombe, England, United Kingdom £61,500.00-£61,500.00 2 weeks ago
Watford, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 4 weeks ago
Brentford, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Reading, England, United Kingdom 1 week ago
Reading, England, United Kingdom 3 weeks ago
Customer Service Supervisor / Team Leader
Kingston Upon Thames, England, United Kingdom £28,000.00-£34,000.00 6 hours ago
Wooburn Green, England, United Kingdom 2 weeks ago
Feltham, England, United Kingdom 2 weeks ago
Customer Technical Support & Dispatch Manager UK & Italy
Little Chalfont, England, United Kingdom 1 month ago
Wembley, England, United Kingdom 3 weeks ago
Leatherhead, England, United Kingdom 1 month ago
Construction Support Manager (South) - Siniat
Reading, England, United Kingdom 12 hours ago
Teddington, England, United Kingdom 3 weeks ago
Multi-Site Service Manager – Supported Living (Autism & Complex Needs)
Reading, England, United Kingdom 1 day ago
Uxbridge, England, United Kingdom 1 month ago
Reading, England, United Kingdom 2 weeks ago
Amersham, England, United Kingdom 1 week ago
High Wycombe, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr