Technical Support Manager
FMCG
Leicester
£35,000
Your New Employer
This is an exciting opportunity to join a highly successful and growing FMCG manufacturing organisation supplying innovative products to a diverse customer base across the UK and Europe. Operating within a highly regulated environment, the business is committed to quality, innovation, customer satisfaction and continuous improvement.
As Technical Support Manager, you will play a key role in supporting the development and launch of new products whilst ensuring existing product ranges continue to meet the highest standards of quality, compliance and customer expectations. This position offers the opportunity to work closely with senior leadership, customers, sales teams and quality professionals in a business that values technical excellence and professional development.
Your New Job
As Technical Support Manager, you will be responsible for leading and managing all New Product Development (NPD) and Existing Product Development (EPD) activities across the site.
Working closely with the Technical Director and commercial teams, you will coordinate the technical aspects of product launches, maintain customer and product specifications, oversee artwork approvals and manage packaging and chemical compliance requirements.
You will conduct competitor product analysis, support site audits, coordinate product validation activities and ensure all technical documentation is maintained to the highest standard. The role will also involve supporting the creation of Production Information Files, managing raw material documentation and working closely with Quality and Operations teams to ensure successful product launches and ongoing customer satisfaction.
This is a highly visible role requiring excellent communication, project management and technical problem-solving skills.
Your Experience and Requirements
ZAP are searching for candidates with previous experience within a Technical, Quality or Product Development role within a FMCG manufacturing environment. An audit qualification would be advantageous but not essential.
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