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Job Description
We're excited to announce a newly created opportunity within the Airside Improvements team. We're looking for a data-driven and forward-thinking Airside Investigation & Improvement Insights Manager to lead the development and delivery of innovative strategies that enhance safety and operational performance across our airside environment.
This is a key role where your insights will directly influence how we investigate, learn, and improve.
Responsibilities
* Collecting and analysing data from multiple reporting and performance systems to identify trends and generate actionable insights.
* Pinpointing patterns that highlight opportunities to improve safety, audit outcomes, and overall performance, working closely with wider teams to drive change.
* Collaborating with stakeholders to understand their needs and embed their feedback into continuous improvement plans.
* Partnering with the Airside Safety Improvement Manager and Airside Investigation Manager to ensure investigation trends inform safety initiatives and audit actions.
* Turning investigation data and performance metrics into meaningful insights that support a culture of continuous improvement.
Qualifications
* A full UK driving licence.
* Strong analytical skills with experience in identifying trends and translating data into insights.
* A track record of effective stakeholder engagement in complex operational environments.
* Proficiency in creating dashboards and visualising insights using digital tools.
* Excellent written and verbal communication skills, with the ability to produce high-quality formal documentation.
Ideally, you would also have:
* A working knowledge of airside operations and the regulatory environment.
About Us
There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
About the Team
There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.
You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.
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