Overview
The Independent Advocate role involves providing crucial support to vulnerable adults facing health and social care challenges. You will deliver persuasive verbal and written representations on behalf of clients, collaborate with public and voluntary organisations, and take directed actions to address client issues. The role requires flexibility, excellent communication, and the ability to handle sensitive information confidently.
Responsibilities
* Provide crucial support to vulnerable adults facing significant health and social care challenges.
* Deliver persuasive verbal and written representations on behalf of clients.
* Collaborate with public and voluntary organisations.
* Take directed actions to address client issues.
* Maintain confidentiality and handle sensitive information appropriately.
Hours, Location and Conditions
Hours of Work: 37 hours per week, Monday – Friday, 9:00 am – 5:00 pm. Location: Home based with travel around the Walsall area.
Applicants should live within the Walsall area or within reasonable travelling distance; have a full driver’s licence and access to their own transport. Travel expenses will only be paid within the Walsall border area.
Salary and Contract
Salary: Starting salary £24,242.40 per annum
Contract Type: Permanent
Independent Advocate Requirements
* Strong communication and time management skills to successfully work remotely.
* Excellent IT skills, including Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
* Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.
Desirable
* Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
* Demonstrable experience working with vulnerable adults.
* Working knowledge of public and voluntary organisations.
Benefits
* 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 year’s service.
* Discretionary shutdown days at Christmas with up to 4 additional days leave.
* 1 Community Leave Day per annum.
* Cash Wellbeing Healthcare Plan covering optical/dental/alternative therapy and more.
* Auto enrolment Pension plan.
* Death in service cover.
* Bike to work scheme.
About Us
POhWER is committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients’ best interests.
We provide a full induction, training and equipment including a laptop and mobile phone. It is a contractual requirement that all advocates hold or are working towards an advocacy qualification. The City and Guilds Level 4 Independent Advocacy Practice Qualification (IAP) is the most recognised qualification for practising advocates, with prior City and Guilds Level 3 NAQ also recognized. If you do not already hold an NAQ certificate or diploma or IAP qualification or equivalent, the expectation is to gain the City and Guilds IAP qualification following successful completion of probation and pre-enrolment. POhWER will fully sponsor this and provide a reasonable amount of study time with an expectation to complete within 12 months of registration.
Application and Contact
Think you are the perfect fit for this Independent Advocate role? Apply now with your CV and Cover letter.
Closing Date: 9:00 AM, Monday 23 February 2026 (We reserve the right to close this vacancy early).
Interview Date: TBC.
For an informal discussion please contact Recruitment@pohwer.net with the job reference number to request a call back from the hiring manager.
An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.
Equal Opportunity and Inclusion
POhWER is an equal opportunities employer and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview. We support equality, diversity and inclusion and welcome applicants from all backgrounds, cultures, and abilities, including those currently underrepresented in our workforce. We encourage applications from diverse groups and aim to foster an inclusive environment.
To help embed inclusion for all, we offer family-friendly, inclusive employment policies, flexible working arrangements and employee networks.
#J-18808-Ljbffr