The role will be required to provide efficient and effective administrative/typist duties to Musgrove Park Hospital (MPH) / Yeovil District Hospital (YDH) and wider staff. The team member will also provide flexible administrative support to the Podiatry booking office as required and requested by the Administration Manager to support service requirements. The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.
Main duties of the job
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner. Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary. Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner. Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system. Process urgent referrals and arrange appropriate outpatient appointments. Participate in team and Trust meetings as requested.
Qualifications
* Good standard of general education
* RSA/OCR III WP/Typing or equivalent
* AMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge
Experience
* Previous NHS administration experience (2 years minimum)
Additional Criteria
* Evidence of a good standard of Literacy / English language skills
* Good communication skills on the telephone, via email, face to face and in written correspondence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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