We are looking for a Care Navigator to provide high quality, patient focused administrative and reception support, ensuring efficient running of the practice. Care Navigators will manage patient contact, assist with clinical and admin workflows, and share responsibilities fairly across the team under the skills mix model.
Main duties of the job
Patient Contact and Communication
Answer and triage phone calls, emails, and online requests.
Direct patients to the most appropriate service or clinician.
Provide clear, professional information to patients on services and appointments.
Administration
Process registrations, leavers, and patient data changes.
Handle document workflow, coding, and summarising of patient records.
Manage referrals and track outcomes.
Support chronic disease call/recall programmes.
Assist with repeat prescribing processes, following protocol.
Produce insurance reports, SAR requests, and other correspondence.
Reception Duties
Greet and check in patients, manage appointment bookings.
Support the smooth running of daily clinics.
Maintain confidentiality and GDPR compliance.
Team and Practice Support
Participate in rota for late finishes and cover for colleagues.
Work flexibly to support other areas of the practice
About us
Barlow Medical Centre is a large practice with a very friendly team, We have 5 Partners, Management Team, Salaried GPs, Nursing Team, Prescribing Team, Data Team, Secretarial Team, Care Coordinators, and a Reception Team. We are a training Practice and have 5 Trainee GPs at present
Job responsibilities
Key Responsibilities
Answer and triage phone calls, emails, and online requests.
Direct patients to the most appropriate service or clinician.
Provide clear, professional information to patients on services and appointments.
Administration
Process registrations, leavers, and patient data changes.
Handle document workflow, coding, and summarising of patient records.
Manage referrals and track outcomes.
Support chronic disease call/recall programmes.
Assist with repeat prescribing processes, following protocol.
Produce insurance reports, SAR requests, and other correspondence.
Reception Duties
Greet and check in patients, manage appointment bookings.
Support the smooth running of daily clinics.
Maintain confidentiality and GDPR compliance.
Team and Practice Support
Participate in rota for late finishes and cover for colleagues.
Work flexibly to support other areas of the practice as needed.
Contribute ideas for service improvement.
Person Specification
Qualifications
* Qualifications
* GCSEs (or equivalent) in English and Maths (essential).
* NVQ Level 2 or 3 in Business Administration, Customer Service, or equivalent (desirable).
* Willingness to undertake further accredited training in medical administration or care navigation (essential).
Experience
* Skills and Experience
* Excellent communication and customer service skills.
* Strong IT and data entry skills.
* Ability to work in a fast paced environment and manage competing demands.
* Attention to detail and commitment to accuracy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience: Between £24,800 and £29,300 (depending on experience)
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