Join Us as a Colleague Relations Case Manager
Location: Midlands Region – with weekly travel and overnight stays required
At NHS Property Services, we believe our people are our greatest asset. That’s why we’re building a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy – Get, Grow, and Keep Great People – is all about creating a values-driven culture where colleagues and customers are at the heart of everything we do.
We’re looking for a Colleague Relations Case Manager who’s not just experienced, but passionate about making a difference. If you thrive in ambiguity, embrace change and transformation, and enjoy working in a fast-paced, evolving environment, this could be the perfect role for you. We are looking for someone who is working towards or has already completed CIPD Level 7.
What You’ll Do
You’ll be a trusted advisor to line managers across your region, guiding them through complex colleague relations cases with clarity and confidence. Your impartial advice will build capability, ensure consistency, and empower managers to make fair, informed decisions.
You’ll be on the move, travelling as and when needed to support our teams face-to-face. You’ll be a visible, proactive presence, helping to shape a positive and inclusive workplace culture.
Key responsibilities:
1. Build trusted, credible relationships with management teams and People Business Partners across the regional or corporate area to provide CR advice, guidance, and resolution for CR cases, following through to resolution and tracking advice in the CR Case Management System.
2. Demonstrate sound judgement, ensuring balanced advice based on assessment of risk that derives results that are in line with our values and culture as well as commercially balanced.
3. Coaching and influencing managers to help develop their confidence, capability and judgement when making colleague relations decisions.
4. Advising managers to effectively resolve problems and disputes, working towards permanent resolutions which will enable teams to focus on what’s important to them and our business. Encouraging informal dispute resolution where possible.
5. High standards of case confidentiality and ensure that confidentiality is a clearly understood element of all business relationships between the team and those they advise in.
6. Provide your key stakeholder with case data and insights to formulate any proactive learning interventions and coaching that improves management capability.
7. Improve and coach line managers in managing investigations, disciplinaries, appeals, absence, fair treatments, performance, flexible working, TUPE consultation and discrimination cases to protect the reputation of the NHS PS and prevent unnecessary litigation and risk.
8. Providing consistent advice, guidance and supporting documents in line with NHSPS policies and procedures to prevent unnecessary confusion or mixed messaged for our colleagues or line managers.
9. Excellent prioritisation of case management and workload, ensuring time and focus is spent on the right cases and activities to deliver the CR strategy of creating a positive colleague relations culture
10. Can handle routine tasks and social interactions within a work environment. Ability to absorb policy and guidance necessary for the role.
Where you’ll be
We have a hybrid model, there will be travel across the Midlands area when needed with this specific role and this role requires presence in our London office.
What we can offer you
We understand how important life is outside of work so, as well as a competitive salary we will also offer:
11. 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
12. Car Allowance
13. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
14. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
15. SMART Pension contribution into which the company will contribute up to 6%
16. A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
17. We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a purpose…
We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.