Underwriter & Team Leader
About us
It is our clients ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.
Underwriter & Team Leader
We are currently looking to speak with an Underwriter & Team Leader to work with our client on a full-time basis in their Kent Office, reporting into the Head of Underwriting Operations.
You will be the first point of contact for the Cargo, Freight and Engineering Maidstone & London based employees providing supervision and technical underwriting expertise and guidance to less experienced underwriting staff.
Responsibilities:
Underwriting
* Working on-site with the intermediary/customer, undertaking end-to-end handling for the allocated portfolio to deliver the agreed joint business development plans in line with the Company’s overall trading strategy.
* Working with the underwriting team, develop strong relationships with allocated intermediaries, balancing intermediary needs with the Company’s trading objective in a way that will deliver profitable and balanced trading growth.
* Plan and process own work in a way that will assist the team to meet its customer service targets including credit control targets.
* Act as a reference point on all issues for the allocated intermediary/customer or less experienced staff, so that a high level of customer service is delivered.
* Assist in maintaining a balanced and high quality portfolio, optimising the use of information gathered.
* Act as a mentor to the team on matters of a complex nature.
* Liaise with other departments including Sales & Development ensuring collaboration and service levels are maintained to the highest standard.
Supervision
* Manage Operations Team holidays and sickness.
* Distribute renewals and manage workloads.
* Liaise with Operations Manager and assist with the implementation of new initiatives, processes and procedures.
* Conduct regular Continuous conversations with employees and provide relevant feedback to Operations Manager.
* Promote, encourage, engage and embed global, regional and local policies, procedures and processes liaising with relevant stakeholders when necessary.
* Conduct office induction for new starters including introductions to team, tour of office including fire exits/where to assemble etc.
* Ensure the display of current H&S and insurance documents.
* Liaise with other departments including Sales & Development ensuring collaboration and service levels are maintained to the highest standard.
* Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
* Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.
Knowledge and Skills
* High level of competency in underwriting of Cargo, Freight or Engineering.
* Detailed understanding of technical underwriting, philosophy and Company trading strategy.
* Ability to interpret and effectively use management information.
* Excellent communication skills.
* Knowledge of the local market.
* Dip CII/ACII or substantial progress towards is preferred.
* Previous experience of supervising a team would be preferred but not essential as this skill will be developed
* Internal relationships with other team members, the Sales & Development team, Line of Business Managers, Claims Department, Centralised Services, the Syndicate and the Directors.
* External relationships to be developed with a range of contacts within the allocated intermediaries and customers.
Benefits
* 25 days Annual Leave + Bank Holidays
* 10% Non-contributory Pension
* Eligibility for an Annual Bonus
* Private Medical + Dental Insurance
* Critical illness insurance + Life Assurance + Permanent Health Insurance
* Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
* Electric Vehicle Salary Sacrifice Scheme
* Study & continuing Professional Development Support
* Hybrid Working + IT Home Set-up Support