My client an established multi-group that offers a wide range of property services across the UK is seeking to grow its team of Customer Service Advisors in the surrounding Oxford area.
As a Customer Service Advisor you will be part of a busy service team and will be responsible for assisting in the progress of the day-to-day running of each of their departments which can lead to a fantastic opportunity for a long-term career with progression.
Ideally, they are looking for someone with a background in working within the property industry in customer care or admin, however, would consider someone with a strong admin or customer service background.
This is an exciting and very rewarding opportunity to join a highly successful and growing business that's not to be missed!
The successful Customer Service Advisor will be offered:
1. £25,000 - £27,000
2. Progression opportunities
3. Parking
4. Overtime paid
Customer Service Advisor requirements:
5. Excellent communication skills; both written and verbal
6. Ability to communicate correctly and clearly with all customers and Service Providers
7. Excellent documentation skills
8. Experience in administration
9. Good problem-solving skills
10. Ability to prioritise time quickly and effectively in various departments
11. Work successfully in a team environment as well as independently
As a Customer Service Advisor, your role will involve:
12. Develop an understanding of the company’s profile to ensure that both customers and service providers can be helped through each process
13. Ensuring that all service providers are spoken with daily and responded to accordingly via email or telephone.
14. Work effectively across a variety of communication channels: Phone or email
15. Maintain customer records and refer potential leads to the sales department
16. Report customer complaints and escalate issues when necessary
Working hours:
17. Monday to Friday 8:30 AM – 5:30 PM or 9:30 AM – 6:30 PM (On rota)
18. Occasional Saturday (offered as Overtime)