Customer Service Coordinator - Exciting Opportunity
Kettering based
Monday to Friday 8.30 - 5pm (office based)
Competitive Salary and excellent benefits package
Our client is offering a fantastic opportunity for an energetic and enthusiastic individual to join their dynamic team. If you're self-motivated, highly organised, and passionate about delivering outstanding customer service, we’d love to hear from you!
In this key role, you’ll ensure a smooth and efficient after-sales process, acting as a vital link between customers and internal departments. Your focus will be on delivering a seamless customer experience, maintaining satisfaction both internally and externally.
What You’ll Be Doing:
• Process all sales orders, ensuring complete and accurate customer information is collected and documented
• Manage post-sale order tracking, stock monitoring, and project allocation for delivery
• Coordinate with Despatch, Purchasing, and other departments to ensure timely and complete project fulfilment
• Ensure all customer delivery schedules are met efficiently
• Handle incoming calls professionally and warmly
• Maintain and improve internal customer service processes
• Process extras, spare parts, and quick orders promptly to meet lead times
• Investigate and respond to customer queries and complaints, ensuring thorough resolution
• Maintain weekly reporting on customer service KPIs
• Support additional business operations as required
What We’re Looking For:
• Proficiency in Microsoft Word and Excel
• A methodical, detail-oriented approach
• Strong multitasking and time-management skills
• A positive, solution-focused attitude
• Excellent telephone manner and communication skills
• Ability to produce clear, professional written correspondence
• Ability to remain calm and focused under pressure
• A proactive mindset and a passion for delivering first-class customer service
What’s in It for You:
• Competitive salary
• Generous pension scheme
• 25 days holiday plus Christmas shutdown
• Extra day off for your birthday
• Free on-site parking
• Friendly, fast-paced working environment
• Opportunities for personal and professional growth
If you're ready to join a thriving company where your contributions make a real impact, apply today!
INDKTT