Overview
Technical Application Support Analyst role based in Gerrards Cross. Location: Gerrards Cross - ideally onsite 5 days a week but will consider 1-2 days remote. Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.
Direct message the job poster from Walsh Employment regarding compensation.
Compensation
Base pay range: Direct message the job poster from Walsh Employment
Role & Responsibilities
As a Technical Support Analyst, you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.
* Responding to incoming support calls and tickets within agreed SLAs
* Diagnosing and resolving technical issues, or escalating to the development team where required
* Installing and customising software solutions for new clients
* Maintaining support records via Jira and closing tickets with accurate documentation
* Delivering user training sessions (remotely or on-site)
* Performing quality assurance testing of bug fixes before customer release
* Working closely with internal teams to ensure a smooth client experience and continuous service improvement
* Company Pension Scheme
* On-site Parking
* Commission Scheme
Key Requirements
* A minimum of 2 years' experience in second-line technical support
* Experience with service desk ticketing tools (e.g. Jira)
* Proven knowledge and practical experience with:
* Application Support
* SQL
* Windows operating systems
* Databases
* Remote Access Tools
* Excellent interpersonal and communication skills – must be confident and articulate on the phone
* Fluency in English – both spoken and written
* A hands-on, proactive approach to problem-solving and learning
* Ability to work autonomously while remaining a team player
* You must be able to drive as they are not close to a station
Location: Gerrards Cross – onsite 5 days a week preferred; consideration for 1-2 days remote.
Requirements Summary by Section
Seniorities: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Hospitals and Health Care, IT System Data Services, and Data Infrastructure and Analytics
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