Overview
Role: Customer Service Agent
Location: Belfast, Northern Ireland, UK
Job Type: Contract
Responsibilities
* Providing customer support via telephone, e-mail and other methods in French and English.
* Ensuring a high level of customer service to our candidates and clients
* Resolving customer queries on a first call resolution basis.
* Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
Contact
Thanks & Regards,
Pooja K | Technical Recruiter
UK/EU AmpsTek Services Limited
Mail ID: pooja.k@ampstek.com
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