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Retail Advisor, 20hrs, Newtownards, Newtownards
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Client:
Virgin Media
Location:
Newtownards, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8de30cd1e9d1
Job Views:
22
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We train and empower you to understand customers' needs and recommend products and services to enhance their digital lives.
You are key in creating memorable moments for customers and helping the store thrive. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your performance and contribute to the success of O2.
* Embrace personal development opportunities with support from store leadership and O2 resources.
Training
Experience a comprehensive induction program into Virgin Media O2. Attend a 4-day (30 hours) induction within the first two weeks. Details will be discussed during your telephone interview.
Flexibility is essential; additional hours may be required with prior notice.
As an O2 Retail Advisor, your main role is to deliver excellent in-store performance and customer care, working with your team to meet wider store goals. We take pride in offering a unique customer experience, training and empowering you to know customers, understand their needs, and recommend suitable products and services.
You play a vital role in creating memorable customer moments and helping the store succeed. Here’s what you need to know:
What you’ll do
1. Become an expert in all things O2, promoting our products, services, and brand.
2. Consistently meet store targets with tailored recommendations and our ‘Why O2?’ message.
3. Own your performance and contribute to O2’s overall success.
4. Seek personal development with support from leadership and resources.
Training
Attend a 4-day induction into Virgin Media O2, starting within two weeks of your start date. Further details will be provided during your interview.
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand. We are committed to diversity and inclusion, ensuring an equitable environment where you can be your authentic self.
The must-haves include:
* Active listening skills
* Empathy for personalized service
* Excellent communication skills
* Self-motivation to meet sales targets
Desired qualities include an interest in technology and a willingness to learn.
What’s in it for you:
* Hourly rate of £11.81, with earning potential through accreditation
* 23 days’ annual leave plus a birthday day off, with options to buy/sell leave
* Competitive pension scheme (up to 10%)
* Employee BUPA medical cover, healthcare, and life assurance
* Family-friendly policies such as neonatal leave, paternity, and carers leave
* Additional support, rewards, and tools to help you prioritize what matters
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