Technical Sales Specialist Join us to drive sales, support customers, and design high-quality heating systems. Be part of a team focused on growth, excellence, and innovation. Salary: Base salary £30k to £40k pa depending on experience. Permanent, Full Time. Location: Following a period of office-based training and learning the post offers flexible working, but with an expectation to be in the office once a week. Sales Director About IMS: At IMS Heat Pumps, we re more than just a business; Our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Ground and Air Source Heat Pumps. In 2024, we were proudly acquired by Hometree, a leading UK energy services company, strengthening our ability to deliver sustainable energy solutions nationwide. The Role This role involves handling incoming and outgoing sales communications, managing customer inquiries, and actively promoting company products and services. Responsibilities include designing MCS-compliant heating solutions, ensuring compliance with industry standards, maintaining CRM data, and engaging in business development. Handle Calls: Manage incoming sales calls, gather details, promote products/services, and guide potential customers into the sales process.
Customer Outreach: Contact leads via phone, email, and internet tools to follow up on quotes and inquiries.
Respond to quote requests, follow-up questions, and general customer queries or complaints.
Sales Follow-Up: Call qualified leads and quoted customers to assess project status and encourage engagement.
Ensure Compliance: Support Consumer Code and MCS scheme adherence, keeping sales compliance up to date.
Nurture repeat business leads, engage with contractors, developers, and professionals.
CRM & Reporting: Maintain CRM for accurate tracking and provide reports on sales performance and department efficiency.
Share knowledge, suggest improvements, follow company policies, and support the Sales Team as needed.
Sector Knowledge: In-depth knowledge of the domestic heating sector and Heat Pump systems. Sales Experience: Previous experience in a sales environment. CRM Proficiency: Extensive knowledge and use of CRM systems. Flexible, patient, and proactive in approach. Independence: Capable of working independently with minimal supervision Project Management: Competent in managing multiple projects. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (Engage in a detailed discussion about your past experiences with our Head of Sales (45 minutes) Final Interview: Final Interview with IMS Sales Director (1 hour- In person). 25 days annual leave plus bank Holidays.
~ Birthday holiday day and long service days after relevant periods.
~10 days contractual sick pay following a period of service.
~ Learning & Development opportunities.
~ Staff days out & social evenings.
~ Excellent work-life balance.
This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. Key Achievements £85m+ Capital Raised - We ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen).