About Care UK
We are seeking a Compliments and Complaints Coordinator who can provide a professional, empathetic and understanding service to key customers within our homes and be ready to take the lead in shaping the future of care.
Care UK is an awarding‑winning private care company with over 200 care homes across the United Kingdom.
At Care UK, we are committed to providing exceptional care to our residents, and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people, and with a vast network of care homes and a diverse range of support functions, we are on a mission to find exceptional talent to join us on our journey.
The role
The Compliments and Complaints Coordinator is responsible for facilitating a complaint through the complaints process, by liaising with the complainant and the complaint investigator.
Key Responsibilities
* Empathy skills
* Delivering excellent customer service
* Adhering to agreed Service Level Agreements and Key Performance Indicators
* Building great relationships
* Handling large volumes of calls and emails
* Ability to use multiple systems simultaneously
* Ability to adapt to suit the audience
What We're Looking For
* Helpdesk experience
* A decisive approach to situations
* Able to work in a fast‑paced environment
Why Join Care UK
* Be part of a dynamic and growing organisation dedicated to providing outstanding care.
* Collaborate with a diverse and talented team in a supportive and inclusive environment.
* Enjoy a competitive salary and comprehensive benefits package.
* Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you.
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