Job Title: Loan Processor
Location: Manchester City Centre
Hours: Full-time
Salary: £32,500 + competitive bonus scheme
About the Role
Are you an experienced underwriter looking for a new challenge in a fast-paced, purpose-driven environment? As a Case Handler, you will manage a pipeline of mortgage applications from submission through to authorisation, ensuring excellent customer outcomes. This role requires a keen eye for detail, strong communication skills, and a dedication to delivering exceptional service.
Key Responsibilities
1. Manually underwrite mortgage applications in line with regulatory standards and internal policies
2. Review supporting documentation and request additional information where necessary
3. Maintain accurate and up-to-date customer records and application details
4. Liaise with internal teams and external stakeholders to ensure a smooth process
5. Ensure lending decisions are fair, evidence-based, and tailored to individual circumstances
6. Meet and exceed performance targets and KPIs
What We're Looking For
Essential:
7. Minimum 12 months' experience assessing or processing loan applications
8. Proven ability to thrive in a fast-paced, target-driven environment
9. Experience managing high volumes of cases while maintaining quality standards
Desirable:
10. Strong questioning and analytical skills
11. Familiarity with adverse credit indicators and vulnerable customer identification
12. Excellent verbal and written communication skills
13. High level of accuracy and attention to detail
14. Proficient in Microsoft Office and numeracy
What's in It for You
15. A clear progression pathway, including opportunities to move into mortgage advice
16. Support and funding to gain CeMAP qualification
17. Up to 25 days' annual leave + bank holidays + your birthday off
18. Healthcare cash plan
19. Contributory pension scheme (matched up to 5%)
20. Regular social events and a collaborative team culture