Join our Mortgage Lending team as a Mortgage Lending Customer Representative.
How you'll make a difference
As a Customer Service Representative, you will create a positive experience on every call, assisting customers through their mortgage application journey and enhancing their home buying experience. Calls are predominantly inbound, and you’ll deal with brokers or solicitors who are acting on behalf of customers or directly with customers themselves. Taking ownership of the call, you’ll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to liaise with other teams and arrange a call back to provide the right solution.
What will you bring to the role?
* The ability to communicate effectively and build positive relationships.
* Excellent written and verbal communication skills.
* Be proactive and deliver exceptional customer experience.
* Demonstrate a strong level of resilience when working in a fast‑paced customer service environment.
* Ability to problem solve and make decisions.
* Computer literate (able to comfortably use Word and basic Excel).
* Maintain attention to detail whilst working under pressure.
* Demonstrate determination to succeed and achieve great results.
And in return, you'll get the best from us:
* Hybrid working – 2 days per week in the office.
* Annual bonus of up to 12%.
* Matched pension contributions up to 10%.
* 26 days holiday, plus bank holidays and holiday purchase scheme.
* Colleague Mortgage and Saver products.
* 2 days’ volunteering per year.
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
We’re committed to supporting you to be at your best – to discuss any reasonable adjustments we could make, please contact us at careers@leedsbuildingsociety.co.uk.
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