Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a salary of £12.71 and investment in your personal development, you will have access to an array of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for all employees.
* Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and advance your career.
* Free onsite Carparking
* Complimentary use of our Hotel Gym
Responsibilities: Here's what your journey with us entails:·
* Coordination of all customer requirements,
including communication and completing verbally and in writing with the
customer the details of an event up to handover to operations on the day of
event execution.
* Expertise
in menu planning, food presentation, meeting room set ups, audio-visual
and banquet service standards. Cooperate with Banqueting Operation and
Kitchen team to develop new F&B concepts according to the Meetings
Imagined.com purposes
Correct
use of systems processes to ensure booking integrity, consistency &
accuracy.
* Sells
to a pre-determined event and group strategy
* Works
within brand standards & systems processes
* Generate
incremental revenue and deliver excellent guest service.
* Effectively
manages bedrooms blocks and meeting space inventory for assigned groups
* Conducts
compelling show rounds to win the business
* Proactively
resolicits previous customers and event bookers for future opportunities.
* Create
contracts as required.
* Serve
the customer by understanding their needs and recommending the appropriate
features and services that best meet their needs and exceed their
expectations, while building a continuing relationship and loyalty to
Marriott.
* Understand
the product we offer, including room types/layouts, capacities, and
event/restaurant menus. Prepare all event documentation and coordinates
with Sales, hotel departments, and customer to ensure successful delivery
of hotel events of least complexity. Ensure compliance with Marriott
Operating Standards to maintain brand integrity.
* Display
leadership in guest hospitality and ensure consistently high levels of
customer service throughout all phases of hotel events. Ensure
products and services sold to Event Planners meet or exceed expectations,
create loyalty and leads to increased market share. Strive to achieve
‘excellent’ scores in Event Satisfaction Survey (ESS)
* Build
the unit’s top line revenue by focusing on the post-contractual sale of
products and services
* Maximize
revenue by up selling contracted products to event planners and
attendees. Identify additional revenue opportunities for the hotel
based on the event profile.
* Coordinate
and communicate event & groups details both verbally and in writing to
the customer and hotel operations. Follow-up with customers post-event.
* Manage
group room blocks and meeting space of assigned groups and/or events.
* Work
collaboratively with off-property sales channels (e.g., Event Booking
Centre, Market Sales, Strategic Accounts) to ensure sales efforts are
coordinated, complementary and not duplicative.
* Proactively
identify operational challenges associated with your groups & events
team and work with the hotel staff and customer to solve these challenges
and/or develop alternative solutions.
* Use
Opera Catering & PMS system to manage sales & account
relationships, as well as appropriate catering/group/banqueting bookings.
Ensure that information is correct, up to date and that databases are
current.
* Ensure
forecasted revenue is always up to date.
* Ensure
that all diary entries are up to date with booking status, date booking
taken, client details and telephone contact details and activities up to
date.
* Maintain
an efficient and organised filing policy on all enquiries, options and
confirmed bookings.
Safetyand Company Policies:
* Follow all company and safety and security policies and procedures.
* Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information.
* Communicate with others using clear and professional language.
* Develop and maintain positive working relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
* Education: High school diploma or G.E.D. equivalent.
* Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!