Customer Experience Manager – London
A unique opportunity has come up for a Customer Experience Manager to join a growing and ambitious division within a leading real estate consultancy. This pivotal role will involve delivering innovative customer experience strategies and services for a diverse UK-wide portfolio, including commercial offices, mixed-use assets, shopping centres, business parks, and residential properties.
What You’ll Be Doing:
* Leading the delivery of occupier research projects, including surveys, analysis, reporting, and presenting findings to clients
* Managing customer experience audits, mystery shopping visits, and project-based consultancy assignments
* Managing end-to-end customer experience projects, from customer journey mapping and voice of the customer programs to community activation.
* Producing written reports, client presentations, and strategic insights
* Building and nurturing relationshipswith clients and stakeholders, ensuring a tailored and seamless customer experience approach
* Getting involved in pitches, proposals, and journey mapping
* Contributing to business growth and developing the customer experience offer across the UK
Why Consider This Role?
* Join aleading consultancyat the forefront of customer experience and marketing innovation within the real estate sector.
* Acollaborative, forward-thinking environment, where you’ll work alongside industry experts to shape and refine customer experience strategies.
* Professional development opportunitiesto grow your expertise in customer experience strategy, data analysis, and client management.
* Networking opportunitiesthrough industry events, conferences, and direct engagement with key clients across the sector.
* Travel opportunitiesto visit properties and interact with clients in different locations.
* Gain exposure to a wide variety of high profile real estate assets, including retail, office, and mixed-use
* Enjoy varied, fast-paced work that’s never repetitive
To Be Successful, You Will Need:
* A background in customer experience, marketing, or client insight
* Excellent written communication skills, with the ability to produce and present impactful reports
* Confidence in using tech tools and platforms for reporting and survey management
* The ability to juggle multiple projects and work to deadlines in a high-energy, agency-style setting
* A self-starter mindset with the confidence to talk directly to clients, understand their needs, and propose solutions
* Ideally, experience in property, coworking, or agency environments
* A passion for customer experience and a strong eye for detail
Package & How to Apply:
Location: London
Salary: £40,000–£50,000 + bonus + strong benefits package
Hours: Full-time, Monday–Friday
Flexibility: Hybrid model – 1 day WFH per week
This is a brilliant role for someone who wants variety, autonomy, and the chance to be part of something growing.
Send your CV to keira.spate@foundationrecruitment.com or apply here to find out more.
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