Job Title
Customer support adviser (24 hours per week).
Company
The Construction Index Ltd.
Job Details
* Salary: Up to £17,189 per annum + pro‑rated holiday plus bank holidays
* Type: Part Time
* Region: UK - South West
* Town/City: Trowbridge, Wiltshire
* Posted: 06/01/2026
* Reference: REQ000092_1767694985
Job Description
Behind every call or email is a customer that needs to be heard. As a Part‑Time Customer Support Advisor (24 hours per week), you will be the first point of contact for our customers, delivering exceptional service across telephone and email. You will respond to enquiries via phone and email, working within set policies and procedures to deliver timely, accurate solutions.
This role is varied and rewarding – from scheduling repairs and managing service requests through our CRM system to providing reception cover and assisting with administrative tasks. You will play a key part in achieving first‑time fixes, maintaining high customer satisfaction, and supporting the wider team to meet KPIs.
What You’ll Do
* Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
* Progress repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
* Provide reception service, working within set targets, policies and procedures.
* Understand the invoice process and carry out basic payment processing.
* Be prepared to cover out‑of‑hours and weekends during emergencies.
What We’re Looking For
* Customer driven – put customers at the heart of everything.
* Accountable – take ownership of work, handling calls and emails and updating CRM records accurately.
* Develop & learn – eager to grow knowledge of processes and systems.
* Champion communication – communicate clearly and confidently, making complex information simple and accessible.
Qualifications
* Good standard of literacy and numeracy (grade 4/C or above in English and Maths) or equivalent.
* Excellent telephone manner.
* Experience with Microsoft Office (Outlook, Word, Excel).
* Previous experience in a customer‑focused environment.
* Proven experience of a CRM management system.
* Demonstrable ability to plan and prioritise own workload.
Apply today and join a team that values your skills and puts our customers first.
We are a Disability Confident employer and encourage candidates from all backgrounds to apply.
Equal opportunity: we welcome applicants from all backgrounds.
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