Customer Support Administrator
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Location: Ansty Park
Hours:
Two Shift Patterns are available - Hybrid working potential
Mon-Thurs: 8:00 am - 4:30 pm
Sat OR Sun: 8:00 am - 3:30 pm
Salary: up to £36,000 plus uplift for weekend work.
About us:
This business is an international leader in the aerospace, defence, and energy markets, employing more than 60,000 people at over 40 manufacturing facilities and regional offices worldwide.
Working closely with their customers, this business delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, this business builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.
Business Core values:
Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today.
The Role:
We are currently seeking a Customer Support Administrator to join our dynamic team within the aerospace sector. This is a key, customer-facing role responsible for managing client accounts, processing orders, handling quotations and proposals, and ensuring seamless service throughout the customer lifecycle.
You will act as the voice of the customer, collaborating closely with internal teams to meet client expectations and resolve any issues efficiently within a time-critical environment.
Responsibilities of the role:
Respond to customer quotation requests promptly, working closely with estimating and pricing teams.
Review pricing for accuracy and submit professional proposals to customers.
Handle customer queries, follow up on submitted offers, and drive sales to meet financial targets.
Accurately process and acknowledge purchase orders in line with agreed timelines.
Monitor global delivery schedules and provide proactive status updates to customers.
Coordinate with logistics and production to resolve shipment delays or allocation issues.
Skills required:
Experience in customer service, sales support, or administrative activity, ideally within the aerospace, automotive, or manufacturing industry.
Excellent communication and problem-solving skills, with a customer-first mindset.
Ability to manage time-sensitive requests and multitask in a fast-paced environment