To be responsible for undertaking a wide range of receptionduties and the provision of general support to the multidisciplinary team.Duties can include, but are not limited to, greeting and directing patients,effective use of the appointment system, booking appointments, the processingof information and assisting patients as required.
Main duties of the job
To act as the central point of contact for patients, carenavigation, the distribution of information, messages and enquiries for theclinical team, liaising with multi-disciplinary team members and externalagencies such as secondary care and community service providers.
About us
St Laurences Medical Centre is a small urban practice whichserves a population of around 5,600 patients.
We are a friendly, busy practice who are committed toproviding excellent patient care in a safe and supportive environment.
We have an experienced supportive team both clinical and nonclinical team members
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
* Maintain and monitor the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Clinically code data on EMIS
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into patients healthcare records as necessary
* Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
* Process medication requests
* Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
* Partake in audit as directed by the audit lead
* Action incoming emails and correspondence as necessary
* Scan patient related documentation and attach scanned documents to patients healthcare records
* Complete opening and closing procedures in accordance with the duty rota
* Monitor stationery supplies
* Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
* Support the Practice Manager with all Patient Participation Group related matters
* Update display promotional material on the allocated noticed boards and in the waiting room
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
* Qualified to NVQ level 2
Experience
* Experience of working in primary care
* Experience of working in a GP practice
* Experience of EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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