Description and requirements
Skanska, one of the world’s leading project development and construction groups, is an
inclusive and responsible business that is helping to build a better society.
Skanska Building Services is at the forefront of facilities management, trusted by clients to deliver excellence every time. One of our flagship contracts is with the Ministry of Defence at a major base near Watford – a complex, high-profile environment where we provide a full range of hard, soft, and technical FM services. We’re now seeking a dynamic, visionary Soft Services Facilities Management leader to join us as Senior Operations Manager – a pivotal role ensuring that our support services run seamlessly and deliver maximum value for our client.
What you’ll do:
As Senior Operations Manager, you’ll:
1. Directly lead and inspire a team of 3 Managers, driving operational excellence across multiple soft services streams.
2. Oversee outsourced contracts including catering, cleaning, grounds maintenance, and waste – ensuring world-class service delivery.
3. Partner closely with Hard Services leaders to deliver integrated FM solutions that meet contractual, statutory, and compliance requirements.
4. Embed a culture of customer focus, safety, and continuous improvement, ensuring every team member understands their role in exceeding expectations.
5. Implement robust quality and performance measures that set the benchmark for service delivery.
6. Drive change initiatives that enhance efficiency, engagement, and innovation across the portfolio.
What you’ll bring to the role:
7. A proven track record in senior operational leadership within FM Soft Services.
8. Experience managing complex service environments (PFI, Defence, or Security sector exposure advantageous).
9. Strong stakeholder management skills with the ability to build trust at every level.
10. A commitment to health, safety, and employee wellbeing as non-negotiables.
11. Eligibility for MoD Security Clearance is mandatory to work on this site (UK citizenship and minimum 5 years UK residency required, with potential for DV clearance).
This role requires a minimum level of security clearance and may also require a higher level of National Security Vetting. You should be aware that certain levels of clearance or specific projects and/or sites have UK residency requirements; and any dual or multiple nationalities must be declared. Any persons who do not fulfil these residency requirements may be unable to obtain the required level of clearance and would not be eligible to undertake this role.