Luxury client advisor

Full Time Luxury Client Advisor

Our client is a beautiful Womenswear brand based on Mount Street. They are looking for an experienced Client Advisor to support and drive sales performance whilst delivering a consistently elevated client experience, and ensure the smooth day-to-day operation of boutique. This will include general admin duties and processing on-line returns so ideal if you are tech savvy. Ideally you will have experience in a boutique environment and comfortable engaging with senior business leaders regularly. The business is at an exciting stage and looking for someone proactive and keen to establish a long term career with the business.

General working hours will be Monday- Friday 9:30am - 6:30pm

A Saturday may be required on exception, for a private client appointments.

Key Responsibilities

• Deliver a personalised, high-standard client experience in line with luxury service expectations
• Drive sales through styling, product knowledge, and active client engagement
• Build and maintain a client book to support repeat business and retention
• Process transactions, returns, exchanges, and refunds accurately according to the brand’s return policy
• Maintain and update client records; support CRM and clienteling activity
• Receive, unpack, and organise stock deliveries
• Responsible for opening and closing the Boutique at times
• Support stock control, replenishment, cycle counts, and stock takes, liaise with the warehouse for stock requests
• Maintain inventory accuracy and report discrepancies promptly
• Support e-commerce operations, including order preparation and returns as required
• Maintain shop floor and back-of-house standards, including visual presentation and cleanliness
• Support private appointments, VIP visits, and in-store events
• Liaise with Store Manager, Head Office, Press, and Wholesale teams on operational requests
• Ensure precision and consistency across all internal systems and trackers

Requirements

• 2-4 years’ experience in luxury or premium fashion retail
• Comfortable working in a small team environment
• Strong sales performance in a client-led environment
• Experience with Shopify some Ecom online merchandising would be a plus
• Experience processing on-line returns
• Strong administrations and advanced technological skills
• Existing client book preferred but this is not essential
• Experience working with high-value and repeat clientele
• Highly organised with strong attention to detail
• Professional, polished, and commercially aware