Scope of Position:
Ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes.
Support both Forwarder and Client Shipping Team in shipping from Europe, managing bookings and creating export documentation.
Major Duties and Responsibilities:
First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner
Liaise with Maersk control tower for operational tasks and issues
Tracking and tracing shipments for customers
Maintain accurate customer information for shipment processing
Understand team process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed as per work instructions
Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
Book orders received with the nominated shipping line or forwarder
Ensure that container loading is booked in to Transwide. Liaise with client loading sites to resolve problems on loading
Coordinate Conformity Inspections at our loading sites prior to export where required
Ensure that Shipping documentation is accurate
Ensure every shipment file have all necessary auditable documents
Provide exceptional customer service to the team and ensure proactivity also in our communications
Support team priorities and initiatives to ensure workloads are effectively managed
Ensure accurate and timely data entry into our operating system
Send original documents when required in a timely manner
Drive process improvements to ensure right-first-time customer service
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies/requirements.
Ensure all customers' standard operating procedures are followed and updated in the workflow.
Meet KPI standards, as per the companys procedures
Handling and actioning of complaints or queries
Proposing solutions to customers for preferred method of freight movement (ocean to air, consolidation at gateways, etc.)
Personal Development:
Training and tagging with team members to learn ocean process
On-the-job training will be provided.
Qualifications, Experience and Education Requirements
1-2 years related experience and/or training
Understanding of Ocean documentation process essential
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Knowledge of SAP
Good computer skills (Excel, Word, PowerPoint).
Fluent in English.
displayed positive team attitude and work ethic
competent understanding of INCOTERMS and shipping jargon
competent understanding of Forwarder systems, ETMS, Edoc, Expo
TPBN1_UKTJ