We’re working with a friendly, growing business in Normanton, Wakefield, looking to recruit a Customer Service Account Manager to join their team. This role is ideal for someone with a sales, retail or customer-centric background who enjoys speaking to customers, converting enquiries into orders, and delivering an excellent experience from start to finish.
You’ll manage your own portfolio of customer accounts, handling inbound enquiries and making proactive outbound calls to maximise sales opportunities. This is a fast‑paced, office‑based role suited to someone chatty, personable andmercially aware, who enjoys building relationships and working towards targets as part of a supportive team.What You’ll Be Doing
1. Managing and developing your own customer accounts
2. Handling inbound calls, enquiries and quotations
3. Making proactive outbound calls to grow existing accounts and win new business
4. Identifying upsell and cross-sell opportunities
5. Preparing accurate quotes and converting them into orders
6. Supporting sales and marketing campaigns with follow-up calls
7. Keeping CRM systems and customer records up to date
8. Delivering a consistently high level of customer service
What We’re Looking For
9. A confident, outgoing personality with a strong telephone manner
10. Experience in sales, retail, customer service or account management
11. Strongmunication skills, both written and verbal
12. Organised, proactive and able to multitask effectively
13. Motivated by targets and personal performance