Key Account Manager - Roadside Assistance
This role exists to manage and develop key roadside assistance partnerships so we deliver on our commercial, strategic and customer commitments. It’s for an experienced B2B Key Account Manager who enjoys owning a partner portfolio end‑to‑end — from day‑to‑day relationship management to longer‑term planning — and who can balance growth with governance in a regulated environment. You’ll be the primary point of contact for partners, strengthening relationships, driving performance, and keeping everything aligned with contracts, risk frameworks and regulatory requirements.
Location: Croydon / Hybrid (typically one day per week in the office) Hours: 09:00–17:30, Monday to Friday Working style: Flexible hybrid working
Salary: Discussed at interview
What are the key responsibilities of the role?
• Own and grow a portfolio of roadside assistance partners: be the primary point of contact, build collaborative relationships, and drive performance and customer outcomes
• Deliver commercial outcomes: meet revenue and profitability targets, and identify organic growth opportunities within existing partners
• Keep partnerships compliant and well‑run: align with group strategy and risk frameworks, meet contractual and regulatory obligations, and provide clear upward and downward communication to stakeholders and governance forums
• Coordinate internal teams — Operations, Finance, Underwriting, Product/Marketing/Innovation, Legal/Compliance and HR — to ensure seamless delivery of partner requirements
• Maintain accurate records and reporting: create and track opportunities, renewals and contacts in Salesforce; produce monthly account updates, budgets and strategic account plans (including competitor insights) • Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use
What are the key requirements?
• Proven B2B key account management experience (around 3+ years), with a track record of delivering revenue growth and development — you’ll be accountable for commercial outcomes in a partner-led, regulated setting
• Automotive/roadside assistance experience strongly preferred (ideally 5+ years) — it helps you navigate OEM, insurer and mobility partner expectations and industry compliance
• Excellent communication and presentation skills — you can steer decision‑making with senior stakeholders and run clear, outcome‑focused meetings
• Strong organisation and time management — you’re comfortable managing multiple priorities and deadlines while balancing day‑to‑day delivery with longer‑term planning
• Confident with Microsoft Excel and PowerPoint, and comfortable using CRM tools like Salesforce — you’ll build reports, budgets and strategic plans and keep an accurate pipeline
• Diplomatic, collaborative style suited to a fast‑paced, regulated environment; full UK driving licence — you’ll travel to partner sites and coordinate cross‑functional teams while maintaining compliance
How we hire We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.
Staff Benefits
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.