Location: On site / Bristol, UK
job type: Permanent / Full-time
Sector and subsector: Science | Other
Annual Fixed Salary: £
Benefits:
Life Assurance
Discount platform (supermarkets, high street, cinema & travel)
25 days annual leave (28 days after 3 years of service)
Enhanced absences (sickness and parental)
Learning & Development opportunities
Dog friendly offices
Job Summary:
Working within the Veterinary Pathology Group, a dynamic veterinary diagnostic pathology company, specialising in the processing and reporting of biopsy specimens submitted by veterinary surgeons. Tissue samples processed within the laboratory are examined by veterinary pathologists and high quality reports are generated, with an emphasis on making an accurate diagnosis and providing the veterinary surgeon with as much useful clinical information as possible. In addition, samples received through the laboratory are used for clinical research studies to further our understanding of animal disease and to benefit veterinary patients. In doing so we are establishing VPG as the UK's premier diagnostic and research-focused veterinary diagnostic laboratory. The postholder will provide administrative support ensuring the delivery of an efficient service to clients within the UK, Europe, Asia and Middle East.
Duties & Responsibilities:
Scan submission forms, ensure hard and electronic copies filed correctly
Data entry from paper forms onto LIMS system
Update case notes/ records as required
Notifying clients of report delays due to non fixation of samples or samples that will need decalcification as well as inform clients of additional charges
Ensure deviations/inaccuracies are kept to a minimum and where found, are recorded on LIMS
Prepare slides for scanning, scan slides, and allocate cases to pathologists
Answering telephone calls – fielding out calls and answering queries appropriately
Actioning emails and requests such as booking in additional tests, sending samples to third parties for 2nd opinions.
Resolve internal queries regarding charge codes
Ensuring pathologists are aware of reports that are being chased – collating paperwork and slides on their behalf if necessary
Booking couriers for inland and international shipments
Ordering supplies for clients
Giving Laboratory and Laboratory Manager and Pathologists administration support as required.
Collating blocks/slides to send away to clients for case studies, 2nd opinions etc.
Greeting visitors / Help take in deliveries
Slide filing – slides to be filed away in archive boxes
Attend admin and staff meetings
Where necessary, assist with health and safety and ESG agendas
Independently contribute to continuous quality improvement, QA/QC (e.g. overhauling processes and writing SOP's)
Assist with client relations and client management including using Pathport and Hubspot
Knowledge, Skills, Attributes & Experience:
Essential
Accurate typist with an eye for detail
Confident Professional Telephone Manner
A flexible self-motivated team player
Ability to work independently and under pressure
Strong organisational skills with the ability to plan workload
Strong communication skills (verbal and written)
Basic computer skills
Desirable
Previous experience within medical/healthcare administration environment
Good working knowledge of Microsoft Word, Excel, Powerpoint and Outlook
Experience of working with other LIMS systems
Hours of Work:
This is a full time role working 40 hours per week